Privacy Policy

Alkyon Technology & Innovation

Website: alkyontech.com
Email: Hello@alkyontech.com
Effective Date: 21/05/2026

This Privacy Policy and Terms of Use document applies to the website operated under the domain alkyontech.com, including all pages, product pages, checkout pages, contact forms, account areas, content, functionality, services, and ecommerce features made available through the website. The website is operated by Alkyon Technology & Innovation, referred to in this document as “AlkyonTech”, “Alkyon Technology & Innovation”, “we”, “our”, or “us”.

The website has been developed using WordPress and may include third-party themes, plugins, ecommerce tools, payment integrations, security tools, analytics tools, cookie management tools, hosting services, email services, and other technical systems required for the proper operation of the website. The website has been developed by LOOP Digital Marketing LTD, available at loopdigitalmarketing.com and contactable at contact@loopdigitalmarketing.com. LOOP Digital Marketing LTD may act as a website developer, technical support provider, maintenance provider, or service provider, but unless separately stated in a written agreement, it does not act as the seller of the products displayed on alkyontech.com and is not responsible for the commercial fulfilment of customer orders.

This document is divided into two main sections. The first section explains how personal data is collected, used, stored, protected, shared, and managed. The second section explains the terms and conditions that govern the use of the website, online purchases, product information, intellectual property, limitations of liability, user obligations, and other important legal matters.

The website may serve customers in Cyprus, the European Union, and other territories where the product is made available. As an EU-facing ecommerce website, this policy has been prepared with reference to European data protection and consumer protection principles, including the General Data Protection Regulation, commonly known as the GDPR. The GDPR applies to organisations that process personal data of individuals in the EU, and it sets obligations for collecting, storing, managing, and protecting personal data.

1. Introduction

At Alkyon Technology & Innovation, we respect the privacy of visitors, customers, prospective customers, business partners, and other individuals who interact with our website. This Privacy Policy explains what information we may collect from you, why we collect it, how we use it, how long we keep it, when we may share it, and what rights you may have in relation to your personal data.

We understand that trust is essential, especially when users visit an ecommerce website, submit contact forms, create accounts, place orders, make payments, subscribe to communications, or interact with online services. We are committed to handling personal information responsibly, transparently, securely, and only for legitimate business purposes.

This Privacy Policy applies when you visit alkyontech.com, browse the website, purchase or attempt to purchase the Hang Tight product, communicate with us by email or through the website, submit forms, interact with cookies or analytics technologies, or otherwise provide personal data to us.

By using our website, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by law, for example for non-essential cookies or marketing communications, we will request your consent separately and you may withdraw it where applicable.

2. Who We Are

For the purposes of this Privacy Policy, the data controller is:

Alkyon Technology & Innovation
Website: alkyontech.com
Email: Hello@alkyontech.com

The website has been developed by:

LOOP Digital Marketing LTD
Website: loopdigitalmarketing.com
Email: contact@loopdigitalmarketing.com

LOOP Digital Marketing LTD may provide technical development, WordPress setup, plugin configuration, maintenance, troubleshooting, security updates, website optimisation, or similar technical services. Where LOOP Digital Marketing LTD processes personal data on behalf of AlkyonTech, it does so as a service provider or processor, subject to appropriate instructions and contractual arrangements.

3. Personal Data We May Collect

We may collect different types of personal data depending on how you interact with the website. This may include:

Identity information, such as your full name, billing name, shipping name, company name if applicable, and account username if accounts are enabled.

Contact information, such as your email address, phone number, billing address, delivery address, country, city, postal code, and any other contact details you provide when placing an order or submitting a form.

Order information, such as the product purchased, quantity, order number, order date, delivery method, order status, refund status, transaction reference, customer notes, and communication history relating to the order.

Payment-related information, such as payment confirmation, payment method, payment status, and transaction identifiers. We do not intentionally store full card numbers unless a secure payment provider makes limited payment details available for lawful accounting, fraud prevention, or order verification purposes.

Technical information, such as IP address, browser type, device type, operating system, referring website, pages visited, time spent on the website, approximate location based on IP address, website logs, cookie identifiers, and similar technical data.

Communication information, such as messages you send to us through contact forms, emails, support requests, product enquiries, feedback, complaints, or other communications.

Marketing preference information, such as whether you have subscribed to newsletters, agreed to receive promotional emails, opted out of marketing, or interacted with marketing campaigns.

Security and fraud-prevention information, such as login attempts, suspicious activity logs, firewall records, spam detection signals, failed checkout attempts, blocked IP addresses, and other website protection data.

We only aim to collect the information that is necessary for the purposes described in this policy. However, because the website is built on WordPress and may use third-party plugins and themes, some technical data may be collected automatically by necessary website systems, hosting infrastructure, security plugins, ecommerce plugins, analytics tools, or cookie management tools.

4. How We Collect Personal Data

We may collect personal data directly from you when you enter information into the website, create an account, place an order, contact us, subscribe to updates, request support, or otherwise communicate with us.

We may also collect personal data automatically when you browse the website. This can happen through cookies, server logs, analytics technologies, security tools, ecommerce tracking, and similar technologies.

In some cases, we may receive information from third parties, such as payment processors, delivery providers, email service providers, anti-fraud providers, analytics platforms, or technical service providers. For example, when you complete a payment, the payment provider may inform us whether the payment was successful, failed, pending, refunded, or disputed.

5. Why We Use Your Personal Data

We may use your personal data for the following purposes:

To operate and maintain the website, including loading pages, enabling navigation, managing website security, preventing abuse, resolving errors, and ensuring the website functions properly.

To process and fulfil orders, including receiving your order, confirming payment, preparing the Hang Tight product for shipment, arranging delivery, sending order confirmations, handling returns, issuing refunds, and responding to order-related questions.

To communicate with you, including replying to enquiries, sending order updates, responding to support requests, handling complaints, sending administrative notices, and providing customer service.

To manage payments and financial records, including payment verification, invoicing, bookkeeping, tax compliance, accounting, fraud prevention, chargeback handling, and legal record keeping.

To improve the website and customer experience, including analysing website performance, understanding visitor behaviour, improving product presentation, optimising checkout processes, resolving technical issues, and enhancing website usability.

To protect our legal rights, including preventing fraud, enforcing our Terms of Use, protecting against misuse of the website, handling disputes, complying with legal obligations, and defending legal claims.

To send marketing communications, but only where permitted by law or where you have provided appropriate consent. You may unsubscribe from marketing communications where applicable.

To comply with legal and regulatory obligations, including tax laws, ecommerce laws, consumer protection rules, data protection laws, product safety obligations, court orders, or lawful requests from competent authorities.

6. Legal Bases for Processing

Where the GDPR applies, we rely on one or more legal bases for processing personal data.

We may process personal data because it is necessary for the performance of a contract. For example, when you purchase Hang Tight from the website, we need your name, address, contact details, and order details to process and deliver the order.

We may process personal data because it is necessary to comply with legal obligations. For example, we may need to keep invoice and transaction records for accounting, tax, and legal compliance purposes.

We may process personal data based on legitimate interests. This may include website security, fraud prevention, improving our services, responding to business enquiries, protecting our rights, maintaining business records, and ensuring reliable website operations.

We may process personal data based on consent. This may apply to certain cookies, analytics, marketing communications, or optional features that require your permission. EU guidance explains that some cookies require user consent before they are set, especially where they are not strictly necessary for the website to work.

We may process personal data where necessary to establish, exercise, or defend legal claims.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies. Cookies are small files placed on your device when you visit a website. They help websites function, remember preferences, manage shopping carts, improve security, analyse traffic, and support marketing or advertising features.

We may use strictly necessary cookies that are required for the website to function, such as cookies for cart functionality, checkout security, login sessions, cookie consent preferences, fraud prevention, and website security.

We may use performance or analytics cookies to understand how users interact with the website, which pages are visited, how long users stay, which devices are used, and how the website can be improved.

We may use functionality cookies to remember user preferences, such as language, region, display choices, or other settings.

We may use marketing cookies if advertising, retargeting, or campaign measurement tools are enabled. These cookies may help measure the performance of marketing campaigns or show more relevant advertisements.

Where required by law, we will request consent before placing non-essential cookies. You may be able to manage cookie preferences through the website’s cookie banner or your browser settings. Disabling certain cookies may affect how the website functions, including cart, checkout, account, or preference features.

8. WordPress, Plugins, Themes, and Third-Party Tools

The website is built using WordPress and may use third-party plugins, themes, extensions, integrations, hosting tools, security tools, performance optimisation tools, payment tools, shipping tools, contact form tools, analytics tools, cookie tools, and ecommerce systems.

These tools may process certain information in order to provide their functionality. For example, ecommerce plugins may process order information, contact form plugins may process form submissions, security plugins may process IP addresses, analytics tools may process visitor behaviour, payment gateways may process transaction information, and shipping integrations may process delivery details.

We aim to use reputable tools and service providers, but third-party tools may have their own privacy practices, data storage locations, and technical systems. We are not responsible for the independent privacy practices of third-party websites or providers where they act as separate controllers. However, where third parties act as processors on our behalf, we expect them to process data only in accordance with appropriate legal and contractual obligations.

Because plugins and themes may be updated, replaced, removed, or added over time, the exact technical configuration of the website may change. We reserve the right to modify the website’s tools and service providers as necessary for security, performance, compliance, functionality, and business operations.

9. Payment Processing

If purchases are enabled on alkyontech.com, payment processing may be handled by a third-party payment provider. When you make a payment, you may be redirected to the payment provider’s secure environment or interact with payment fields embedded into the checkout page.

We do not intentionally collect or store full credit card numbers, CVV codes, or complete payment credentials on our own systems. Payment providers may collect and process payment information according to their own terms, privacy policies, and security standards.

We may receive limited payment information, such as payment status, transaction ID, payment method type, last digits of a card where provided by the payment provider, fraud status, refund status, and other information necessary to complete the order, maintain records, and resolve disputes.

10. Shipping and Delivery Providers

To fulfil your order, we may share necessary delivery information with shipping or logistics providers. This may include your name, delivery address, phone number, email address, order reference, package details, and delivery instructions.

Delivery providers may process your information for shipment, tracking, notifications, proof of delivery, failed delivery handling, returns, and customer support. Delivery timelines, delivery availability, customs requirements, local restrictions, and delivery costs may vary depending on destination and provider.

11. Email Communications

We may send transactional emails related to your order, such as order confirmation, payment confirmation, shipping updates, delivery updates, refund confirmations, account notices, password resets, and customer service replies.

We may also send marketing emails if you have subscribed or where otherwise legally permitted. You can unsubscribe from marketing communications using the unsubscribe link in the email, where available, or by contacting us at Hello@alkyontech.com.

Even if you unsubscribe from marketing emails, we may still send necessary transactional or administrative messages related to orders, accounts, legal notices, or customer service matters.

12. Data Sharing and Disclosure

We do not sell personal data in the ordinary sense of the word. We may share personal data with third parties where necessary for legitimate business, operational, legal, or technical purposes.

This may include sharing data with payment processors, shipping providers, hosting providers, email providers, website developers, technical support providers, analytics providers, security providers, accounting providers, legal advisers, tax advisers, fraud prevention tools, government authorities, regulators, courts, or other parties where required or permitted by law.

We may share information with LOOP Digital Marketing LTD where technical development, website support, plugin configuration, troubleshooting, maintenance, backups, or optimisation services require access to website systems. LOOP Digital Marketing LTD is not responsible for customer order fulfilment, product warranties, product descriptions, payment processing, delivery performance, or legal compliance of the business unless expressly agreed in writing.

We may also disclose information if we believe it is necessary to protect our rights, investigate fraud, prevent harm, enforce our Terms of Use, comply with legal obligations, or respond to lawful requests.

13. International Data Transfers

Some service providers may store or process data outside Cyprus or the European Economic Area. Where personal data is transferred outside the EEA, we aim to rely on appropriate safeguards where required, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms. EU data protection rules recognise mechanisms such as adequacy decisions and standard contractual clauses for transfers to third countries.

Because many modern website tools, cloud platforms, payment systems, analytics tools, and security services operate internationally, some technical processing may involve infrastructure located in other jurisdictions.

14. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Order and transaction records may be kept for accounting, tax, legal, warranty, fraud prevention, and dispute resolution purposes.

Contact form submissions and email communications may be kept for as long as necessary to respond to the enquiry, maintain business records, manage customer service, or protect legal rights.

Website logs and security records may be kept for a limited period necessary for security, troubleshooting, abuse prevention, and technical maintenance.

Marketing data may be kept until you unsubscribe, withdraw consent, or request deletion where applicable.

When data is no longer required, we may delete, anonymise, or securely archive it, subject to legal, technical, and operational limitations.

15. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include SSL encryption, secure hosting, access controls, strong passwords, plugin updates, WordPress maintenance, firewall tools, malware scanning, backups, limited admin access, secure payment processing, and monitoring of suspicious activity.

However, no website, server, email system, payment system, or internet transmission can be guaranteed to be completely secure. You acknowledge that you use the website and submit information at your own risk. If you believe your interaction with us is no longer secure, please contact us immediately at Hello@alkyontech.com.

16. Your Data Protection Rights

Depending on your location and applicable law, you may have rights in relation to your personal data. Under GDPR principles, individuals may have the right to access their data, receive information about processing, request correction, request deletion, restrict processing, object to processing, request data portability, and withdraw consent where processing is based on consent.

You may contact us at Hello@alkyontech.com to exercise your rights. We may need to verify your identity before responding. We may refuse or limit requests where permitted by law, such as where retention is required for legal obligations, accounting records, fraud prevention, dispute resolution, or legal claims.

If you are in Cyprus or the EU and believe your data protection rights have been violated, you may have the right to lodge a complaint with a supervisory authority. In Cyprus, the Office of the Commissioner for Personal Data Protection is the independent authority responsible for monitoring GDPR implementation.

17. Children’s Privacy

The website is not intended for use by children under the age of 16, and we do not knowingly collect personal data from children. If a parent or guardian believes that a child has provided personal data through the website, they should contact us at Hello@alkyontech.com so that we can review and take appropriate action.

18. Third-Party Links

The website may contain links to third-party websites, social media platforms, payment pages, delivery providers, manufacturer information, plugin services, or other external resources. We are not responsible for the privacy practices, security, content, policies, or actions of third-party websites. You should review the privacy policies of any third-party websites you visit.